If you have an urgent need, please reach out to 
Statement on 2019 Novel Coronavirus
The outbreak and subsequent spread of a novel coronavirus in China represents a potential threat to the U.S. rental housing market.
NAA understands that affiliates, members and residents may have concerns about how apartment communities should address the virus and, in an effort to offer preliminary guidance and information to assist with preparations, they have compiled the following material from official sources.
Current Point of View:
1. Refer most media and key stakeholder inquiries to Centers for Disease Control (CDC) resources at this time.
2. Continue to monitor the situation, stay tuned to your local authorities and their ongoing communications and keep track of how it affects “higher risk” sectors such as travel/tourism, convention centers, sporting events and the like to see whether efforts here lead to more definitive guidance from health officials.
3. If a resident is confirmed to have or is believed to have 2019-nCoV, do not direct facilities management or maintenance staff to the apartment. Immediately notify the local health department and contact CDC for guidance regarding appropriate measures to take.
Media Guidance:
NAA recommends that incoming media requests be directed to CDC and/or local health officials, who are better qualified to answer their questions at this time. You don’t want to be at risk with liability concerns.
• Ensure your office has the proper contact information of the local health authority and/or the best CDC resources on hand for handling queries from local stakeholders.
• NAA recommends a holding statement be developed. An example: “We appreciate your call. It is wise for everyone to remain current and follow the most recent guidance provided by health officials. That is why we request that you direct your question to [Local Health Official] or the CDC, who are on top of this situation.”
Other Key Messages to Consider:
NAA recommends that guidance from CDC and other officials be treated seriously. At present, CDC prevention information includes:
• Wash hands often with soap and water for a minimum of 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue away.
• Frequently clean and disinfect touched objects and surfaces.
NAA encourages all members and affiliates to monitor the situation and stay current with
advice from CDC and public health officials.
Potential Questions from Residents/Media:
If someone in an apartment community is diagnosed with 2019-nCoV, will other residents become infected? What are the real risks? According to the CDC, “there is much more to learn about the transmissibility, severity and other features associated with 2019-nCoV and investigations are ongoing.” We encourage you to visit the CDC website for up-to-date information and safety precaution tips and we will provide new information as it becomes available.
In the event of a confirmed case of 2019-nCoV
Did the building owner and property management team collaborate with CDC to disinfect an apartment and any other parts of the building? What was done to isolate the virus to the patient’s apartment? How was the patient’s apartment cleaned and sanitized? How did the building owner and manager address sanitizing the public spaces of the building that the patient may have come in contact with? Is my apartment safe? I live on the same floor as he did – am I in danger of contracting
2019-nCoV?
We understand your concerns. Your questions are best handled by the local health officials and the CDC. We are cooperating fully with CDC/local public health guidance and are taking all necessary precautions to ensure the safety of all residents. We
encourage you to visit the CDC website for updated information and safety precaution tips.
**If you are involved in a 2019-nCoV case with a resident, please contact NAA to apprise them so that they may provide further guidance.**