Resident Retention

Learn how to effectively handle maintenance and other issues that residents may encounter while continuing to reinforcing your community's positive brand. The course also covers lease renewals and how your role affects the resident’s sense of community.

Topics Covered:

• Handling Maintenance Issues
• Managing Disputes and Incidents
• Processing Lease Renewals
• Building a Sense of Community

Who Should Attend:

• Leasing Professionals
• Those New to Property Management
• Assistant Managers

This course can be taken on its own, but it also serves as part of the National Apartment Leasing Professional (NALP) credential course. If you are interested in earning your NALP credential, CLICK HERE for details.

Photo Release:

Washington Multi-Family Housing Association (WMFHA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to WMFHA promotional material, website and social media.